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Terms and Conditions

1. Introduction: 

a. Marine Service Asia Limited (MSA) is a full-service marine care company supported by a team of passionate international and local yacht experts, with a solid foundation built within the marine industry; committed to offering high-standard marine engineering services, yacht vessel repair, and maintenance service with industry-leading product supply. MSA is based in Hong Kong with global distribution connections, sales, and service networks across the Asia Pacific. 
b. These terms and conditions govern the provision of services by MSA. 
c. By using our services, customers agree to abide by these terms and conditions. 

2. Definitions: 

a. "MSA" refers to Marine Service Asia Limited whose registered address is 21/F Block B, Vita Tower, 29 Wong Chuk Hang Road, Wong Chuk Hang, Hong Kong SAR, China. 
b. "Customer" refers to the individual or entity availing the maintenance and repair services, or purchasing parts from MSA. 
c. "Yacht" refers to the customer's yacht or vessel that requires maintenance or repair. 

3. Service Offerings: 

a. MSA offers vessel parts sales and comprehensive yacht services, including but not limited to: 

i. Vessel Receipt Services
ii. Yacht Commissioning Services
iii. Technical Management and Marine Inspection Services
iv. Aftersales Services
v. Yacht Management Services
vi. Technical Services
vii. Yacht Repair, and Maintenance Services 

b. The availability of services may vary depending on the specific requirements of each yacht and the parts available for the yacht. 

4. Service/Sales Requests: 

a. Customers can request sales quotations, maintenance, or repair services by contacting MSA via our website, email (info@marineserviceasia.com), or our front desk phone at +852 3596 2054. 
b. MSA will assess the customer's request and provide a cost estimate and timeline for the services. 
c. Customers must provide accurate and complete information about the yacht and its maintenance or repair needs. 

5. Pricing and Payment: 

a. Our pricing for products and services is available upon request. While we strive to provide timely and accurate pricing information, please note that some items may require additional time for quoting due to their complexity, customization requirements, or availability of materials. In such cases, we will communicate the expected timeframe for providing the quote and ensure transparency throughout the quotation process.
b. Payment terms and methods will be agreed upon between MSA and the customer. 
c. MSA may require a deposit or advance payment before commencing the services. 

6. Acceptance Period: 

a. Unless otherwise specified in the quotation, agreement, or invoices, the acceptance period is 7 days. During this period, the customer may raise concerns regarding the products or services. After the expiration of the acceptance period, it is deemed that the customer has accepted the product purchases and/or works rendered. 

7. Customer Responsibilities:

a. Services 

i. Customers must ensure that the yacht is in a safe and accessible location for MSA's technicians to perform the necessary maintenance or repair work. Costs related to handling, transportation, parking, delivery, etc., with regards to these maintenance or repair work operations, are to be borne exclusively by the customer. 
ii. Customers are responsible for providing accurate and up-to-date information about the yacht's condition, previous repairs, and any known issues. 
iii. Customers must grant MSA's technicians access to the yacht during the agreed-upon service period. 
iv. Customers understand that to keep the Manufacturer's Warranty of the boats, customers or customers’ representatives shall adhere to the guidelines set forth in the Owner’s Manual, including but not limited to carrying out regular checks and maintenance, proper cleaning of the boats, and entrusting authorized professionals to service the boat/equipment according to the service schedule outlined in the manual. 
v. Should boatbuilders/equipment manufacturer warranty be voided, MSA will not be able to provide Aftersales Services for yachts that may otherwise be covered by the boatbuilders/equipment manufacturer. 
vi. Exclusions to warranty: 

1. Work relating to warranty claims for which MSA has not given its agreement before fulfillment. 
2. Damage resulting from normal wear and tear and parts which are intended to be replaced on a regular basis (Anodes, filters, anti-fouling, sails, rigs, upholstery, etc.). 
3. Damage resulting from the failure of regular maintenance of equipment including, but not limited to, winches, various seals and deck hardware, stainless steel, etc. 
4. Equipment supplied by a third party, even when installed by MSA. 
5. Equipment or facilities which have been, even partly, modified. 
6. Damages related to poor maintenance, abuse, or neglect. 
7. Transport, towing, recovery, handling, conveyance, and storage costs. 
8. Costs to owners for normal measures to protect the boat from further damage and the consequences of not taking suitable protective measures. 
9. Losses from the inability to operate or use. Operating and loss of use losses.

vii. Warranty covers the replacement or repair of any part which is expressly recognized as defective by the boatbuilder/equipment manufacturer’s Aftersales Department. 

b. For Part Sales 

i. The customer shall provide correct and complete information to MSA so MSA may provide advice in selecting the correct products. 
ii. It is the customer's responsibility to identify the parts needed based on the customer’s requirements. 
iii. Before finalizing a purchase, the customer is responsible for checking the compatibility of the parts with their existing equipment or system. 
iv. Maintain records and documentation: Keep records of your purchase receipts, invoices, warranties, and any other relevant documentation. These records will be helpful for future reference, warranty claims, or in case you need to contact customer support. 
v. Inspect the parts upon delivery: When you receive the parts, carefully inspect them for any visible damage or discrepancies. If you notice any issues, document them and contact the seller promptly to report the problem. 
vi. Read the user manual and manufacturer’s information. 

8. Warranty and Liability:

a. MSA warrants that all maintenance and repair services will be performed with reasonable skill and care. 
b. MSA is not liable for any damages, losses, or injuries resulting from pre-existing defects or latent conditions in the yacht. 
c. MSA's liability is limited to the cost of the services provided, and it does not cover any consequential or indirect damages. 
d. For details on your products, please refer to the manufacturer's limited warranty and Terms & Conditions. 

9. Confidentiality and Data Protection: 

a. MSA will maintain the confidentiality of customer information provided during the course of providing maintenance or repair services. 
b. Customer data will be collected, used, and protected in accordance with applicable data protection law. 

10. Intellectual Property: 

a. All intellectual property, including MSA's name, logo, website content, and proprietary information, are protected and should not be used without permission. 

11. Termination: 

a. Either party may terminate the provision of services by providing written notice to the other party. 
b. The customer may be responsible for any costs incurred by MSA up to the termination date. 

12. Governing Law and Jurisdiction: 

a. These terms and conditions are governed by the laws of Hong Kong SAR, China. 
b. Any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts in Hong Kong SAR, China. If a resolution cannot be reached informally, both parties agree to attempt mediation before pursuing any legal action. The mediation shall be conducted by a mutually agreed-upon mediator in Hong Kong SAR, China.

13. Modifications and Updates: 

a. MSA reserves the right to modify or update these terms and conditions at any time, and the customer shall be notified of changes through the email address provided to MSA. 

14. Severability: 

a. If any provision of these terms and conditions is found to be unenforceable, the remaining provisions will still apply. 

15. Contact Information: 

a. For any inquiries or concerns regarding these terms and conditions, please contact info@marineserviceasia.com or +852 3596 2054.

16. Customer Satisfaction and Dispute Resolution: 

a. MSA is committed to customer satisfaction. In the event of any dispute or dissatisfaction with our services, customers are encouraged to contact us at info@marineserviceasia.com or +852 3596 2054. We will make every effort to resolve the issue in an amicable and timely manner. 
b. If a resolution cannot be reached informally, both parties agree to attempt mediation before pursuing any legal action. The mediation shall be conducted by a mutually agreed-upon mediator in Hong Kong SAR, China. 
c. Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts in Hong Kong SAR, China.

 

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